Marketing Middle Grounds: Targeted vs. Mass Media

May 16
2010

Did you ever consider that newspapers were the original targeted media? In fact, it was so accepted that newspapers were targeted that most felt USA Today was insane to believe it could be a national (read mass marketed) newspaper when it launched in 1982.

Today, many believe the Internet is leading the way to the demise of the newspaper. In fact, all the Internet has done is what USA Today attempted to do – reposition newspapers as mass media in an increasingly micro-niched world.

While many business moguls might have you think the current problem facing newspapers is its business model, I believe the real challenge before the industry is a marketing one – repositioning (or going back to its roots) as an effective target marketing vehicle.

When radio and TV were first introduced, they were considered a threat to newspapers, but history has proven that theory wrong. The reason it was wrong was that cost of entry (advertising time) was so high and the medium was so different. Network TV is true mass media. Network radio is as well, but radio was first to come closer to the newspaper model with news radio geared to a regional audience.

Cable TV finally broke the TV mass marketing mentality and soon appealed to local car dealers, in particular, followed by restaurants and jewelers whose egos made them adore seeing themselves in their ads. If newspapers can learn anything from Cable TV it should be to encourage entrepreneurs to feature themselves in the ads instead of their products as entrepreneurial egos trump ROI every time.  “My wife’s third cousin saw my commercial,” was a common response I’d hear when accompanying news account reps on sales calls to local car dealers. ROI didn’t enter the ad buy equation, not by that point. The value was more basic.

But as the famous newspaper cartoon line from Pogo goes:  “We have met the enemy and he is us.”  Newspapers have done as much, if not more, to damage their own unique selling proposition than the radio, TV, or the Internet by forgetting who and what they are.

USA Today has done more to change how newspapers are expected to look and their positioning as a mass media and The New York Times and Wall Street Journal are eternally chasing the national newspaper moniker as well.  Meanwhile, regional newspapers are being caught in the middle – never a good marketing position. They have the big guns above them and the micro-niched weeklies, direct mail and Internet sites beneath them.

The goal then, is to move from the middle, and not to regain the higher ground. Papers never had that ground. The answer may be retrenching to lower ground and sticking to the knitting.  Meanwhile, the first order of business is to agree that the middle ground is not the place to be.  Let’s learn from the retail market newspapers cover so well… big box stores do well as do well-positioned boutiques.  Middle of the road stores don’t last long.  The middle is not generally the place to be for long-term market success.

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Moving Targets

Mar 30
2009

Segmentation ain't what it used to be, but then again what is?  Years ago, you could send out a mass message and let interested customers step forward all on their own. Then, customers started getting more discerning and couldn't be counted on to step up front and center, also known as the death of mass marketing.  To counter, marketing geniuses went into military mode — using a divide and conquer strategy, but calling it demographic segmentation.  They divided customers into all sorts of buckets including women, men, teens, mothers, fathers, lovers — you name it.  We consumers were beat for awhile, but then we started homogenizing and women became motor cycle riders as much as men became cooks.  You just couldn't trust stereotypes any more.  What was a good marketer to do?

Instead of leading the horse (ahem to consumer) to water, marketing folk learned how to gather the flock and find people who wanted to follow a particular brand, message, or affiliation. If this sounds obscure, think blogs, networks and user groups — places where people naturally gather to learn about something they self-decide they want or need.

Enter the recession, and along with the digital age marketing folk — in desperate need for low cost way, effective ways of reaching interested parties — know that segmentation is no longer just a science, but a full blown necessity.  Here's a quote I recently came across from the Jan. 1 2009 issue of CFO magazine:

"In a time of limited resources, management has a desperate need to figure out is priorities.  Now is the time to segment your customers."  Larry Selden, Professor emeritus, Columbia University and co-author of the book Angel Customers, Demon Customers.

Segmentation by any other name is really prioritization — who to choose to talk to, when, and about what.  And, in a time when resources are tight, it's more important than ever to use your resources wisely and not waste time, money or effort on non-viable prospects.

In printing, we are familiar with the concept of waste.  In marketing, reaching beyond your market base is also called waste. If ther were ever a time to get tough on waste of all sorts, it's now. In marketing, you attack waste with sharp shooter targeting.  It is, after all, a war out there.

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